Quick Summary Table：
| Item | Description | Time Limit | Conditions | Shipping Responsibility |
|---|---|---|---|---|
| Return Period | Buyers may request a return or exchange after delivery. | Within 14 days | Product must be unused, uninstalled, and in original packaging. | CHIC covers shipping for confirmed quality issues; buyer covers non‑quality returns. |
| Return Conditions | Unboxing photo or video required; no scratches or installation marks; all manuals and accessories included. | — | Refund issued only after inspection confirms “as‑new” condition. | Buyer responsible for packaging and return shipping safety. |
| Replacement | Same model or part replacement for confirmed defective items. | Within 30 days | Must be a factory‑verified manufacturing defect. | CHIC covers one‑way freight. |
| Warranty | Free repair or replacement for defective products. | 3‑Year Warranty | Covers manufacturer defects only; excludes misuse, incorrect installation, or force majeure. | CHIC covers replacement shipping. |
| Custom & Bulk Orders | Custom or bulk items are non‑returnable once production starts. | — | Non‑returnable / non‑refundable after order confirmation. | — |
| Refund Time | Refund is processed after returned goods pass quality inspection. | 7–10 working days | Returned items must be intact and complete. | — |
| Exclusions | Used or installed products, filters, and other consumables are not eligible for return; covered only by warranty if defective. | — | — | — |
Detailed Policy Clauses：
1. Return Eligibility
Products must be unused, uninstalled, and in original packaging to qualify for a return within 14 days after delivery.
Custom and bulk orders are not eligible for return once production has begun.
Installed units or used products can only be handled under the warranty procedure.
2. Return Conditions
A clear unboxing photo or video is required for every return request.
Returned items must include all manuals and accessories and show no signs of installation or damage.
Refunds are issued only after inspection confirms that the product is “as new.”
3. Return Shipping
If the return is caused by a confirmed quality issue, CHIC will cover the shipping cost.
If the return is due to wrong order placement or non‑quality reasons, the buyer bears all freight and duty charges.
4. Replacement Policy
Confirmed defective units are eligible for a replacement of the same model or an equivalent component within 30 days of delivery.
CHIC covers the one‑way freight for approved replacements.
5. Warranty Coverage
All CHIC products carry a 3‑Year Limited Manufacturer Warranty from the date of purchase.
The warranty covers only factory defects or failures under normal use.
It does not cover damage caused by misuse, improper installation, unauthorized repair, or force majeure events.
6. Refund Time
Refunds will be processed within 7 – 10 working days after returned goods arrive and pass inspection.
If returned items are found with damage or missing parts, CHIC reserves the right to deduct repair or replacement fees from the refund.
7. Exclusions
Filters, carbon cartridges, and other consumable parts are not eligible for return or refund; they are covered only for factory defects under the 3‑year warranty.
For details on how your personal information is handled during order processing, shipping, and after‑sales service, please see our Privacy Policy.
Contact Information 联系方式
CHIC Technology Co., Ltd.
Huashen Rd 107, Longhua District, Shenzhen, China
📞 Tel: +86 0755 2317 1120
📧 Email:huoyee@kcvents.com